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A: When there is no perceived imminent danger. HECM Alert will not be used to send other University messages.

A: For information about campus emergency preparedness, visit the Texas A&M McAllen Emergency Preparedness home page.

A: Charges will depend on your wireless provider and plan. You may be charged a nominal fee (e.g., twenty cents per message) to receive text messages. For those with unlimited text messaging plans, there is no additional charge.

A: Follow the directions communicated in the alert. Emergency updates will be posted at mcallen.tamu.edu/Current-Students/Emergency-Notifications as they become available.

A: All HECM Alert text messages will be sent from number/short code 237233. You may want to save this number in your mobile address book under the name " HECM Alert" for easy identification. HECM Alert emails will automatically be sent to all Texas A&M Gmail accounts ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. Email messages will be sent from http://codemaroon.tamu.edu or http://mcallen.tamu.edu/Current-Students/Emergency-Notifications to see if an alert was issued.

A: For more information during an emergency, visit mcallen.tamu.edu/Current-Students/Emergency-Notifications.

A: You will typically receive an "All Clear" message from the HECM Alert system. It is also recommended that you monitor other communication outlets like the local news and mcallen.tamu.edu/Current-Students/Emergency-Notifications to stay informed.

A: Once an incident is reported, emergency officials must confirm the facts with the appropriate authorities before they can activate the HECM Alert emergency alert system. Approval to send HECM Alerts is given by the HECM Dean.

Once the HECM Alert system is activated, the delivery process begins. The phone numbers of those registered to receive text message alerts are bundled and sent to an aggregator in groups. The aggregator identifies what carrier each cell number belongs to and sends the text messages to the appropriate cell phone carriers (AT&T, Verizon, Sprint, etc.). This process continues until the aggregator processes all phone number bundles. The carriers deliver the messages to their customers on their own schedule. Some carriers deliver messages faster than others. No technology is 100 percent effective, so HECM Alert uses multiple notification channels in a best effort to notify Texas A&M of an emergency.

A: The time stamp included in the message is the time that the message's wording was approved and prepared for publication. There is a minimal delay between the time the message is approved and the time the message is actually sent, but this is usually no more than a few minutes.

A: A list of emergency training provided by the university is available at https://ehs.tamu.edu/home/training-opportunities/.

A: AppArmor and Twitter automatically convert any links included in the alert messages into a short URL. These links will open a browser page to a Texas A&M website with more information about the alert message.

A: Texas A&M University students, faculty and staff who have a NetID and password or a Single Sign On (SSO) Identifier and password may register one number to receive text message alerts. To enroll, visit http://codemaroon.tamu.edu, Click on Campus Members, select Texas A&M McAllen, and follow the simple sign-up process. For informational purposes, you will also need to submit an email address. Emergency email alerts will only be sent to Texas A&M Gmail addresses ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. After registering, you will receive a confirmation email and text message within 10 minutes verifying that you have successfully registered. If you do not receive either confirmation message, please see the Troubleshooting section below. Parents, guardians and other non-campus members can sign up for text alerts and RSS messages. Visit HECM Alert's Public Access page to learn how.

A: There is no sign-up process to receive email alerts. HECM Alert automatically sends email alerts to all Texas A&M Email addresses ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. If you use Microsoft Outlook or Novell GroupWise, you can receive alerts in your inbox by subscribing to HECM Alert's RSS feed. Visit HECM Alert's Public Access page to learn how.

A: Parents, family and friends of Texas A&M can receive HECM Alert text message alerts by following the HECM Alert Twitter account, named "TAMUCM_McAllen", registering for text message alerts on our vendor’s subscriber portal, installing the HECM Alert mobile app on an iOS or Android device, or subscribing to the RSS feed. Step-by-step instructions are provided at HECM Alert's Public Access page.

If you would like someone to walk you through setting up Twitter or RSS, please call Help Desk Central at 979.845.8300.

A: Yes. All cell phone networks and carriers are supported by HECM Alert.

A: No, but your text device must be able to accept text messages. If you do not receive the confirmation text message after registering for HECM Alert, please see the Troubleshooting section for further instructions.

A: The fastest opt-in methods are the mobile app, text messaging, and RSS/Twitter. These methods are faster than email. Subscribers are encouraged to install the HECM Alert mobile app and register for text message alerts.

A: It is possible that HECM Alerts text message alerts may be blocked by certain "Do-Not-Call" lists. If you don't receive the text message confirmation when you register on this website, please contact Help Desk Central for assistance.

A: Yes. Your personal information will not be released or sold to any third party.

A: No. HECM Alert enforces a ZERO SPAM policy that prohibits unsolicited messages. Furthermore, our vendor is prohibited from selling the contact information of HECM Alert subscribers to third-party marketers.

A: Texas A&M's goal is to reach as many people on campus as quickly as possible in the event of an emergency. By limiting text message alerts to one number for Texas A&M students, employees, and guests, the messages can be delivered more quickly. To learn more, visit the HECM Alert’s Public Access page.

A: Texas A&M's goal is to reach as many people on campus as quickly as possible in the event of an emergency. By limiting email alerts to official Texas A&M Email addresses, the messages can be sent more quickly. Anyone can receive alerts on their computer by subscribing to HECM Alert's RSS feed or following "TAMUCM_McAllen" on Twitter. To learn how, visit HECM Alert's Public Access page.

A: HECM Alert provides multiple notification options. To learn more, visit the Notification Methods page.

A: Once you register to receive text message alerts, your account will exist until you disable it or as long as you are a student or employee at Texas A&M University. Your account will be automatically deleted a short time thereafter. An attempt will be made to notify you before your account expires at the informational email address provided when you registered. To disable your account, see "How do I stop receiving HECM Alerts by text message or email?"above.

A: You are responsible for updating your information in HECM Alert if your contact information changes. To change your contact information, refer to the "Can I change my mobile phone number or informational email address" question above.

A: HECM Alert is a standalone system that requires very little personal information to be effective. The detailed Personal Emergency Contact information is not used as part of the HECM Alert system. If you want HECM Alert notifications sent to your text device, you must register separately at http://codemaroon.tamu.edu.

A: Call Help Desk Central at 979.845.8300.

A: Yes. Texas A&M Higher Education Center at McAllen may conduct regular testing of the system. Test dates may be announced. The test messages’ content will make it obvious the message is only a test.

As new notification methods become available, additional testing may be needed to measure performance. In these instances, only certain notification methods may be tested, so you may not receive the tests unless you have registered to receive alerts from that notification outlet. You may also receive more than one test message if you registered for multiple notification methods (i.e., you are registered to receive text alerts, you installed the HECM Alert mobile app, and you follow "TAMUCM_McAllen" on Twitter.)

A: A test of the system and its various components provides valuable data on the performance of the system and associated procedures. These tests allow Emergency Management officials to refine and improve various procedures.

A: HECM Alert test messages will always indicate that "This is only a test."

A: If you don't receive the campus-wide test message, please see the Troubleshooting section below.

A: Visit http://codemaroon.tamu.edu and click Campus Members. Click NetID Login or SSO Login and log in with your identifier and password. Verify that your informational email address was entered correctly. On the Text Alerts tab, click Subscribe/Change Settings. If the email address is incorrect, correct it and click Save & Continue. If you still do not receive a confirmation email, contact Help Desk Central at 979.845.8300.

A: The easiest way to check is to have a colleague or friend attempt to send you a text message, and in return, send them a text message. If either does not work, you should check with your mobile provider to verify whether your plan or service includes text messaging. If you still have questions, contact Help Desk Central at 979.845.8300.

A: Yes. Campus members can download the desktop notifier. Refer to the "How do I download and install the Desktop Notifier on my computer or laptop?" question below.

A: You must have administrative rights for your computer in order to uninstall Desktop Notifier. Click instructions for uninstalling on Mac or instructions for uninstalling on Windows and follow the step-by-step guide.

A: When the Desktop Notifier is installed and monitoring properly, an icon will be displayed in the system tray of your computer that looks like a triangle with a green circle over it.

Desktop Notifier

If you hover your mouse over the icon, a window should popup and display your alerting system name and status (e.g., “connected”, “connecting”, “disconnected”, etc.). If the icon is not displaying a green circle, then your computer will not receive alerts. For questions, contact Help Desk Central at 979.845.8300.

No. You can only receive computer alerts from one campus. For information about additional HECM Alert Notification Methods available to your campus, visit codemaroon.tamu.edu , select your campus from the menu and click on Notification Methods.

A: The HECM Alert App works for anyone with an Android or iOS device and allows public access to emergency alert notifications and additional safety features.

A: The Friend Walk feature works anywhere and allows you to choose anyone to monitor your progress.

A: Yes, the Mobile Blue Light is a digital version of the campus Blue Light emergency phones. You will be asked to confirm that you wish to “Trigger Mobile Blue Light.” Once confirmed, a call will be placed to the 911 call center closest to your location. Please note that it is illegal to call 911 in Texas when it is not an emergency.

A: On the main page of the HECM Alert App, select the “About / Preferences” button and scroll down to select “Notification Settings.”

Your device will receive HECM Alert notifications if:

  1. You see a red button with “Disable Notifications” on the App screen
  2. You have notifications turned on for the HECM Alert App on your device.
  3. Your device has an active data connection (e.g., a Wi-Fi connection or an internet connection provided by your carrier)

Mobile App Disable Notifications

The HECM Alert App will not receive HECM Alert notifications if:

  1. You see a white button with “Enable Notification” on the App screen.
  2. You have notification turned off for the HECM Alert App on your device.
  3. You do not have a data or internet connection.

Mobile App Enable Notifications

A: AppArmor provides the campus-wide emergency alert system and the HECM Alert mobile app for Texas A&M HECM. The AppArmor privacy policy is available at: http://apparmor.com/About/Privacy/.