Frequently Asked Questions

A: Code Maroon is Texas A&M University's proprietary emergency warning system comprised of a collection of technologies involving, but not limited to, SMS (text message), email, the KAMU radio station, and on-campus cable television.

A: In situations which are judged to present a threat of imminent danger. Examples include but are not limited to: a confirmed building fire, toxic gas leak, discovery of a violent criminal activity on campus, or a tornado sighting.

A: When there is no perceived imminent danger. Such as but not limited to: University closure due to ice/snow; and thunder-lightening storms. It will not be used to send other University messages or marketing.

A: Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (e.g., ten cents per message) to receive text messages. For those with unlimited text messaging plans, there would be no additional charge.

A: Follow the directions communicated in the alert.

A: Code Maroon text messages will come from one of the following phone numbers: 79516, 70359, or 28776. You may want to save these numbers in your phone book under the names "Code Maroon" and "Code Maroon 2" to assist with easy identification in the future. Emails will be sent from the following address: CodeMaroon@tamu.edu (e2campus@omnilert.net). You can verify any message you receive by checking the Code Maroon and/or the Texas A&M University homepage for corresponding information.

A: For more information during an emergency, visit the Texas A&M University home page. From there you will be directed to more detailed information.

A: You will receive an "All Clear" message through the Code Maroon system.

A: If you are a student or employee you may sign up through the Code Maroon web site. Log in with your NetID and password and follow the simple sign up process. Once you are finished, the system will send you a test message to ensure you have correctly entered your information.

A: No, but you can add your parents' phone number as your alternate contact number.

A: Go to the Code Maroon web site. After you log into your account, click on the services tab, you then be able to add a phone number to your account.

A: Yes. See a list of wireless carriers supported.

A: No. Your mobile phone plan will need to accept text messages to work properly.

A: Yes. Your personal information will not be released to any third party.

A: No. Code Maroon enforces a ZERO SPAM policy that clearly prohibits unsolicited messages. Furthermore our vendor cannot or will not sell the contact information of Code Maroon subscribers to third party marketers.

A: Yes. You can log into your account using your account name and password to change your account settings and add different email addresses or phone numbers.

A: We recommend not opting out of alerts permanently unless you are graduating and will no longer be on campus.

However, to opt-out, simply log into the Code Maroon site with your Code Maroon username and password. Under the "services" tab, clicking "delete" next to the appropriate phone number or email address will stop any text message and/or email alerts from being delivered to you. You may opt-out of email alerts only, text messaging alerts only, or the entire service.

A: You are given an opportunity to choose whether you want to receive alerts via cell phone text message or by email. You can also specify one other alternate contact number and email address.

A: The email and text messaging component of the Code Maroon system allows you specify up to two email addresses for alerts to be sent to. It also offers an RSS feed for Code Maroon alerts, so you can add it to your news/RSS reader or personalized home page/blog.

A: Yes. You will be notified via text messaging or by email that your account is nearing expiration and will direct you to log into Code Maroon to choose a new opt-out date.

A: You are responsible for updating your contact information anytime your number and/or email address changes.

A: Code Maroon is a separate system. If you want the Code Maroon notifications, you must sign up for it separately.

A: Visit the Code Maroon website. If you forgot your password, click on the "Forgot your password?" link and a temporary password will be sent to you via text message and email. If you need further assistance, please visit or call the Help Desk Central at 979-845-8300 or any Open Access Lab.

A: Yes, on at least a bi-annual basis, and you will be informed ahead of time about the test. "All clear" messages might not be sent as part of a test.

A: A test of the system or various components of the system provides valuable data on the performance of the system and associated procedures. These tests allow Emergency Management Officials to refine and improve the various procedures.

A: Code Maroon testing messages will always indicate that "This is only a test." They'll be announced beforehand via various media outlets including, but not limited to: University email, The Battalion, and the Code Maroon homepage.

A: If you didn't get the campus-wide test message, then follow these procedures:

1. Have a colleague/friend/coworker send you a text message from their cell phone. If this doesn't work, skip to step 3.
2. If you are able to receive a message, then visit the e2Campus cell phone test page to test your service with them. If you receive their test message then the service is enabled and you'll want to log into Code Maroon to verify your account information. If not, e2Campus can be reached directly at (800) 936-3525, option 0.
3. If you were not able to receive a text message from a colleague/friend coworker, then you'll need to contact your cellular service provider for assistance with your service, plan or device.
4. If after completing these steps you are not able to receive a test call, contact Texas A&M University Help Desk Central at (979) 845-8300.

A: Log into the Code Maroon site and check your phone number and provider. If your number or provider is incorrect, then click on "Change Status" to update and resend a validation code. If you still do not receive a validation code, you'll want to check with your provider as to what your service or plan includes.

A: The easiest way to check is to have a colleague or friend attempt to send you a text message and in return, you send them a text message. If either does not work, you'll want to check with your provider as to what your plan or service includes. If you can send and receive messages, visit the cell phone test page to ensure you have chosen the right cellular phone carrier/provider.