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A: When there is no perceived imminent danger. Code Maroon will not be used to send other University messages.

A: For information about campus emergency preparedness, visit the Texas A&M University Emergency Preparedness home page.

A: Charges will depend on your wireless provider and plan. You may be charged a nominal fee (e.g., twenty cents per message) to receive text messages. For those with unlimited text messaging plans, there is no additional charge.

A: Follow the directions communicated in the alert. Emergency updates will be posted at emergency.tamu.edu as they become available.

A: All Code Maroon text messages will be sent from Short Code numbers 24639 or 54292. You may want to save these numbers in your mobile address book under the name "Code Maroon" for easy identification. Code Maroon emails will automatically be sent to all Texas A&M Gmail accounts ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. Email messages will be sent from CodeMaroon@tamu.edu. You can verify any message you receive by checking http://codemaroon.tamu.edu to see if an alert was issued.

A: For more information during an emergency, visit emergency.tamu.edu.

A: You will typically receive an "All Clear" message from the Code Maroon system. It is also recommended that you monitor other communication outlets like the local news and emergency.tamu.edu to stay informed.

A: Once an incident is reported, emergency officials must confirm the facts with the appropriate authorities before they can activate the Code Maroon emergency alert system. Approval to send Code Maroon alerts is given by the Associate Vice President for Administration.

Once the Code Maroon system is activated, the delivery process begins. The phone numbers of those registered to receive text message alerts are bundled and sent to an aggregator in groups. The aggregator identifies what carrier each cell number belongs to and sends the text messages to the appropriate cell phone carriers (AT&T, Verizon, Sprint, etc.). This process continues until the aggregator processes all phone number bundles. The carriers deliver the messages to their customers on their own schedule. Some carriers deliver messages faster than others. No technology is 100 percent effective, so Code Maroon uses multiple notification channels in a best effort to notify Texas A&M of an emergency.

A: The time stamp included in the message is the time that the message's wording was approved and prepared for publication. There is a minimal delay between the time the message is approved and the time the message is actually sent, but this is usually no more than a few minutes.

A: The EAS radio quick guide and work order form are posted at https://hdc.tamu.edu/Media/Voice/Emergency_Alert_System_Radio/index.php.

A: A list of emergency training provided by the university is available at https://ehsd.tamu.edu/Lists/Training/AllItems.aspx.

A: Twitter automatically turns any link posted into a “t.co” link, or short URL. The link will start with “http://t.co” followed by a string of characters. These links will go to a Texas A&M website.

A: Texas A&M University students, faculty and staff who have a NetID and password or a Single Sign On (SSO) Identifier and password may register one number to receive text message alerts. To enroll, visit http://codemaroon.tamu.edu and follow the simple sign-up process. For informational purposes, you will also need to submit an email address. Emergency email alerts will only be sent to Texas A&M Gmail addresses ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. After registering, you will receive a confirmation email and text message within 10 minutes verifying that you have successfully registered. If you do not receive either confirmation message, please see the Troubleshooting section below.

A: There is no sign-up process to receive email alerts. Code Maroon automatically sends email alerts to all Texas A&M Email addresses ending with "@email.tamu.edu" and Texas A&M Exchange email addresses. If you use Microsoft Outlook or Novell GroupWise, you can receive alerts in your inbox by subscribing to Code Maroon's RSS feed. Visit Code Maroon's Public Access page to learn how.

A: Parents, family and friends of Texas A&M can receive Code Maroon text message alerts by following the Code Maroon Twitter account, "TAMUCodeMaroon" or subscribing to the RSS feed. Step-by-step instructions are provided at Code Maroon's Public Access page.

If you would like someone to walk you through setting up Twitter or RSS, please call Help Desk Central at 979.845.8300.

A: Yes. All cell phone networks and carriers are supported by Code Maroon.

A: No, but your text device must be able to accept text messages. If you do not receive the confirmation text message after registering for Code Maroon, please see the Troubleshooting section for further instructions.

A: It is possible that Code Maroon text message alerts may be blocked by certain "Do-Not-Call" lists. If you don't receive the text message confirmation when you register on the Code Maroon website, please contact Help Desk Central for assistance.

A: Yes. Your personal information will not be released or sold to any third party.

A: No. Code Maroon enforces a ZERO SPAM policy that prohibits unsolicited messages. Furthermore, our vendor is prohibited from selling the contact information of Code Maroon subscribers to third-party marketers.

A: Texas A&M's goal is to reach as many people on campus as quickly as possible in the event of an emergency. By limiting text message alerts to Texas A&M students and employees, the messages can be sent more quickly. Anyone can receive text message notifications by texting "Follow TAMUCodeMaroon" to 40404. To learn more, visit Code Maroon's Public Access page.

A: Texas A&M's goal is to reach as many people on campus as quickly as possible in the event of an emergency. By limiting email alerts to official Texas A&M Email addresses, the messages can be sent more quickly. Anyone can receive alerts on their computer by subscribing to Code Maroon's RSS feed or following "TAMUCodeMaroon" on Twitter. To learn how, visit Code Maroon's Public Access page.

A: Yes. To change your contact information:

  1. Visit http://codemaroon.tamu.edu.
  2. Click Campus Members and choose either NetID Login or SSO Login.
  3. Log in with your NetID or Single Sign On (SSO) identifier and password.
  4. Choose the text alerts tab and click Subscribe/Change Settings.
  5. Update your contact information.
  6. Click Save & Continue.
  7. Enter the confirmation code from the confirmation text message you receive.
  8. Click Save & Continue.

You will receive a confirmation email and text message within 10 minutes.

A: To opt out of Code Maroon text message alerts:

  1. Visit http://codemaroon.tamu.edu.
  2. Click Campus Members and choose either NetID Login or SSO Login.
  3. Log in with your NetID or Single Sign On (SSO) identifier and password.
  4. Select the Text Alerts tab and click Opt Out.
  5. Select the campus or campuses you wish to opt out of, and click Opt Out.
  6. You will be required to enter the confirmation code sent to your text device.  Until you successfully enter the confirmation code, you will continue to receive text message alerts from Code Maroon.
  7. After you enter the Confirmation Code click Save & Continue.

If you later decide that you want to receive Code Maroon text message alerts, you will need to register again in the Code Maroon system.

A: Code Maroon provides multiple notification options. To learn more, visit the Notification Methods page.

A: Once you register to receive text message alerts, your account will exist as long as you are a student or employee at Texas A&M University. Your account will be automatically deleted a short time thereafter. An attempt will be made to notify you before your account expires at the informational email address you provided when you registered. To disable your account, see "How do I disable (remove myself) text message or email alerts?"above.

A: You are responsible for updating your information in Code Maroon if your contact information changes. To change your contact information, refer to the "Can I change my mobile phone number or informational email address" question above.

A: Code Maroon is a standalone system that requires very little personal information to be effective. The detailed Personal Emergency Contact information is not used as part of the Code Maroon system. If you want Code Maroon alert notifications sent to your text device, you must register separately at http://codemaroon.tamu.edu.

A: Call Help Desk Central at 979.845.8300.

A: Yes. Code Maroon will conduct monthly tests of the system on the last Friday of each month at 12:30 p.m. Any changes to the test date will be announced via Aggie Hotline and on the Code Maroon website. Test dates and times may change during the summer and on holidays. The test messages' content will make it obvious the message is only a test.

As new notification methods become available, additional testing may be needed to measure performance. In these instances, only certain notification methods may be tested, so you may not receive the tests unless you have registered to receive alerts from that notification outlet. You may also receive more than one test message if you registered for multiple notification methods (i.e., you registered to receive text alerts and follow "TAMUCodeMaroon" on Twitter.)

A: A test of the system and its various components provides valuable data on the performance of the system and associated procedures. These tests allow Emergency Management officials to refine and improve various procedures.

A: Code Maroon test messages will always indicate that "This is only a test."

A: If you don't receive the campus-wide test message, please see the Troubleshooting section below.

A: If you do not receive the confirmation text message within 10 minutes of registering, follow the steps below:

  1. Have someone send you a text message from their mobile phone. If this works, proceed to step two. If this does not work, then contact your mobile service provider for assistance with your service, plan or device. Please note that text messages can be blocked if you recently changed carriers or have a delinquent bill with your carrier.
  2. Visit http://codemaroon.tamu.edu and click Campus Members. Click either NetID Login or SSO Login. Log in with your identifier and password. Verify that your mobile phone number was entered correctly in the Text Alerts tab, and then click Save & Continue. If you do not receive the confirmation, then proceed to step three.
  3. It is possible that Code Maroon text alerts may be blocked by certain "Do-Not-Call" lists. If you are still not able to receive a confirmation text message, contact Help Desk Central at 979.845.8300.

A: Visit http://codemaroon.tamu.edu and click Campus Members. Click NetID Login or SSO Login and log in with your identifier and password. Verify that your informational email address was entered correctly. On the Text Alerts tab, click Subscribe/Change Settings. If the email address is incorrect, correct it and click Save & Continue. If you still do not receive a confirmation email, contact Help Desk Central at 979.845.8300.

A: The easiest way to check is to have a colleague or friend attempt to send you a text message, and in return, send them a text message. If either does not work, you should check with your mobile provider to verify whether your plan or service includes text messaging. If you still have questions, contact Help Desk Central at 979.845.8300.

A: To see instructions for setting up and using an EAS radio, visit the PDF quick guide. If you have any questions or need additional help, please call Telecommunications at 979.845.1020.

A: No. The Mobile App is currently in the pilot phase at the College Station campus. Until further notice this channel will only receive TEST alerts.

A: This application provides alert messages to Android smartphones and tablets, iPhones and iPads. It is available to Texas A&M University campus members and affiliates with a NetID or TAMUS Single Sign ON UIN. The Mobile App is currently in the pilot phase at the College Station campus. Until further notice this channel will only receive TEST alerts.

A: Your device must be connected to a data network in order for the Mobile App to receive alert messages.

A: The Mobile App requires connection to a data network to receive alert messages on your mobile device. If your device is connected to the TAMU wireless network (TAMULink), no data charges will be incurred. If your device is connected to your provider’s cellular data network, standard data charges will apply.

A: The Mobile App can be downloaded on Android smartphones and tablets, iPhones and iPads. The App is currently supported by iOS version 7 or higher and Android version 2.3.3 or higher.

A: Users can download the App on up to three devices for a single registered email address.

A: This error message is displayed when you have already downloaded the App on three devices for a single registered email address. To add a new device:

  1. Go to codemaroon.tamu.edu.
  2. Click on Campus Members and log in with your credentials.
  3. Click on the Mobile Alerts Tab and click Subscribe/Change Settings.
  4. Click Opt Out.
  5. You may now download the App on up to three devices for a single registered email address

A: In order for your Mobile App to work properly, ensure you are using the most current version.

  • iOS:   version 2.4.1
  • Android:   version 2.4.3

A: A Code Maroon alert message will be displayed on the Mobile App’s message screen for 24 hours after the alert has ended.

A:

  1. On your device, click the Google Play shortcut (Android) or the App Store shortcut (iOS).
  2. Search for the phrase AtHoc Notifier and select that item from the search results.
  3. If there is a newer version available for your device, you will have the option to download and install it.
  4. Open the Mobile App, and enter the code TAMUCS when prompted.

For questions, contact Help Desk Central at 979.845.8300.

A: Click installation instructions for iOS devices or installation instructions for Android devices and follow the step-by-step guide.

For Apple iPad users : To install the App on an iPad, open the App Store and ensure that the "iPhone Only" category is highlighted at the top of the App Store window. Then perform the search as described above.

NOTE: If AtHoc Notifier does not appear in your search results, the Code Maroon Mobile App is not available for your device.

For questions, contact Help Desk Central at 979.845.8300.

A: To stop receiving Code Maroon Mobile App alerts:

  1. Open the App on your mobile device.
  2. Click the purple globe icon.
  3. Click TAMU Code Maroon.
  4. Click Disconnect TAMU Code Maroon.
  5. Uninstall the App from your phone.

For questions, contact Help Desk Central at 979.845.8300.

A: You can test to see if the Mobile App is installed and working properly by performing the following steps:

  1. Enable airplane mode on your device (this will turn off your device’s data network connection).
  2. Open the Mobile App. The app should display a message that begins "Check for New Alerts Failed."
  3. Click OK and close the Mobile App.
  4. Disable airplane mode on your device.

If your App displays something different than described above, contact Help Desk Central at 979.845.8300.

A: You can silence the Mobile App’s alert sounds/vibration by lowering the device’s volume level to zero.

A: This error message is displayed when your mobile device is not connected to a wireless data network. Check your device’s settings and ensure your device is within range of a wireless data network.

A: You may ignore this message when displayed by the Mobile App. Turning on your device’s Location Services will stop the message from being displayed, but will increase the power needed from your device’s battery, and have no effect on the behavior of the Mobile App.

A: When your mobile device receives an alert through the Mobile App, it will produce a distinctive sound/vibration. Open the App and click on the new alert message displayed on the message screen. After reading the message you may click Acknowledge and close the App. The alert message will remain on the Mobile App’s message screen for 24 hours after the alert has ended.

A: When a Code Maroon alert is active on your Mobile App message screen, you will see an Acknowledge button at the bottom of the message. Clicking the button verifies to Code Maroon that you were able to respond from your device, but is not required.

A: Mobile App alert messages are separate from SMS text messages. When registering for alerts on codemaroon.tamu.edu, you must register separately for each type of alert. If your device is registered to receive both Mobile App alerts and SMS text alerts, then you will receive Code Maroon alert messages in both the Mobile App and in your device’s SMS text reader.

A: For more information during an emergency, visit emergency.tamu.edu.